T&C’s

TERMS & CONDITIONS

HELMETS

If you order a helmet on line, please be sure of your choice as we cannot refund or exchange a helmet after it leaves our store. By buying a helmet online you are agreeing to these terms.

PRICING

All pricing is in Australian dollars ($AUD).

Pricing, descriptions and specifications are correct as to the best of our ability and knowledge at the time of publication, either in print or on this website.

Prices and condition are subject to change without notice.

We take no responsibility for any errors in listings, specifications, part numbers, prices and model applications.

We reserve the right to change specifications, product descriptions, pricing and applications at any time without further obligation.

If a pricing or specification discrepancy occurs, you will be notified by us immediately and if you choose, will be given a full refund.

ORDERING

You can order two ways online, one by selecting a phone order when you check out, and a sales person will then contact you for payment details. OR you can now select PayPal express, and even if you don’t have a PayPal account, you can still check-out using your Visa or MasterCard.  PayPal is safe and secure.

We endeavor to ship your order the next day via your selected shipping method, but from time to time delays on items may occur that are out of our control due to nil stock or back orders not filled by our supplier, shipping delays etc. You will be notified immediately if this occurs, either by phone call or e-mail. You will have a choice to wait for the product or a full refund will be processed immediately upon your request.

New Zealand customers – please use the code EXPORT when you check out to remove the 10% Australian GST from your order.

Phone             02 4737 9566

Email              spares@suttosmc.com.au

Check out our eBay store for even more specials!

Please note that some product pricing is “WEB ONLY” not available in-store.

PAYMENT METHODS

You can pay two ways online, one by selecting a phone order when you check out, and a sales person will then contact you for payment details. OR you can now select PayPal express, and even if you don’t have a PayPal account, you can still check-out using your Visa or MasterCard.  PayPal is safe and secure.

PRIVACY

Sutto’s will never share or sell your information with another company, entity or organisation. The information collected is used to contact ship to and transact with the buyer. By purchasing from our website, you may, from time to time, receive information from Sutto’s about new items, sales or other pertinent information.

RETURN & EXCHANGES

PLEASE CONTACT SUTTO’S BEFORE YOU ATTEMPT TO RETURN AN ITEM.

If you happen to order the wrong size, colour or you have just simply changed your mind about a product, we will happily exchange your item if the item is not worn or damaged and all the original tags and packaging are still intact.

The manufacturer’s packaging must be clear of writings or markings.

Do not use the manufacturer’s product box as the shipping container.

If you’d like, we’re happy to give your store credit towards any future purchase.

For exchanges, you as the purchaser are responsible for all shipping charges and ensuring the item(s) are returned to Sutto’s within 30 days.

Sutto’s is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier.

We cannot process refunds on damaged items; damaged items will be returned to the customer.

Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return.

Electrical, ignition, and discontinued items are not returnable. Videos and DVD’s must be unopened and in original packaging.

All closeout and clearance merchandise sales are final and cannot be refunded. Exchanges or manufacturers defect are acceptable.

SHIPPING & NON STOCK ITEMS

We endeavour to ship your order the next day via your selected shipping method, but from time to time delays on items may occur that are out of our control due to nil stock or back orders not filled by our supplier, shipping delays etc. You will be notified immediately if this occurs, either by phone call or e-mail. You will have a choice to wait for the product or a full refund will be processed immediately upon your request.